Medi-Vet Animal Health wants you to be completely satisfied with any product you purchase from us. We offer trained, skilled, and knowledgeable staff to assist you in the ordering needs for your pets. All orders are processed as quickly as possible to ensure prompt delivery. If you are not completely satisfied and wish to return an item, please call us at (800) 668-9698, or send an email request for a Return Merchandise Authorization (RMA) number. Return requests are accepted when received within 30 days of the Invoice date. We hope you understand that our return policies are a simple way of continuing to offer our customers the lowest prices possible.
If an order is cancelled,
a 10% cancellation fee will apply. In
the event that you decide to cancel your order, please contact (800) 668-9698
as soon as possible. It is not guaranteed that an email cancellation will be
read in time to prevent an order from shipping. It
is the customer's responsibility to obtain an RMA number once the order has
left the warehouse.
Refused And Unclaimed Orders
Should you decide to refuse to accept a package upon delivery, or claim a package upon notice of delivery attempt, credit will be issued for the order less shipping and restocking charges once the order has been returned. Once an order has shipped, it is considered a complete sale. The return will be subject to a 20% Restocking Fee. Credit will be issued once the item has been received and inspected by our return specialist. Vaccines, syringes, needles and prescription medications cannot be returned.
Damaged Product in Shipment
Report any visible outside damage to delivery carrier, then call us at (800) 668-9698 for instructions. Please do not discard the product or the shipping box.
Defective or Incorrectly Shipped Products
Please contact us within 48 hours (2 days) of delivery date with any damages, misshipments or shortages at (800) 668-9698 for instructions in order to receive any replacements or credits to your order.