Medi-Vet Animal Health wants you to be completely satisfied with any product you purchase from us. We offer trained, skilled, and knowledgeable staff to assist you in the ordering needs for your pets. All orders are processed as quickly as possible to ensure prompt delivery. If you are not completely satisfied and wish to return an item, please call us at (800) 668-9698, or send an email request for a Return Merchandise Authorization (RMA) number. Return requests are accepted when received within 30 days of the Invoice date. We hope you understand that our return policies are a simple way of continuing to offer our customers the lowest prices possible.
We strive to process and ship your order out the same day its ordered so that it is received in an expedited manner. If you decide to cancel your order, please do so by calling our toll free number at (800) 668-9698 immediately. We cannot guarantee an email cancellation will be read in time to stop an order from shipping. Orders cancelled after they have already been processed and packaged ready for shipment are subject to a 10% Cancellation Fee. By noon each day, the volume of packages on the loading dock may prohibit the retrieval of a cancelled order before it ships. Once the order has shipped it becomes the customers responsibility to obtain an RMA number.
Refused And Unclaimed Orders
Should you decide to refuse to accept a package upon delivery, or claim a package upon notice of delivery attempt, credit will be issued for the order less shipping and restocking charges once the order has been returned. Once an order has shipped, it is considered a complete sale. The return will be subject to a 20% Restocking Fee. Credit will be issued once the item has been received and inspected by our return specialist. Vaccines, syringes, needles and prescription medications cannot be returned.
Damaged Product in Shipment
Report any visible outside damage to delivery carrier, then call us at (800) 668-9698 for instructions. Please do not discard the product or the shipping box.
Defective or Incorrectly Shipped Products
Please contact us within 48 hours (2 days) of delivery date with any damages, misshipments or shortages at (800) 668-9698 for instructions in order to receive any replacements or credits to your order.